We're searching for a highly driven and motivated Computer Repair Technician. Therefore, our ideal candidate would be a person that has exceptional time management, excellent communication and organizational skills. This team member will also be responsible for selling phones, computers, phone cases, cables, and screen protectors as well as the repairs themselves. Inventory management is a requirement for this position.

There is plenty of room to grow and succeed in our company. If you think you have what it takes and interested in acquiring new skills while working in a challenging and vibrant environment, we would love to hear from you. Our work environment is extremely professional, however, a great place to work with an awesome team.

Job Type: 

  • Full-time or part-time

Tasks & Responsibilities: 

  • Ensure that all repairs performed meet the company’s quality standards
  • Ensure that our clients receive the highest level of customer service
  • Maintain cleanliness and professional appearance of store and repair stations
  • Maintain positive work environment
  • Disassemble, test and replace defective parts
  • Reassemble complete device
  • Consistently and accurately use the Point-Of-Sale (POS) system to enter, track and close all client transactions
  • Maintaining the privacy and confidentiality of all client data
  • Support productivity by ensuring all request are handled in a timely manner
  • Can work unsupervised while prioritizing and delivering, high quality work

Qualifications: 

  • Incredible client service skills
  • High school diploma or GED
  • Associates or Bachelors degree preferred
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Strong computer proficiency, both hardware and software
  • Work well in team environment and be a collaborative team player
  • Ability to work flexible hours, including weekends and holidays
  • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
  • Resourceful and motivated with a desire to learn

Technician Performance Metrics: 

For performance evaluations, the following will be considered.

  • Financial performance of the store
  • Attendance and promptness
  • Compliance with policies and procedures
  • Satisfactory performance of the duties and responsibilities listed above
  • Number of faulty repair and broken devices
  • Average repair times 
  • Professional demeanour towards customers, especially when handling customer complaints
  • Overall attitude and teamwork

Responsibilities and Duties:

  • Repairing and diagnosing cell phones, tablets, computers and gaming systems
  • Diagnose hardware and software issues on desktop and laptop computer devices
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
  • Assist customers from initial check in process all the way through to the completion of their repair
  • Provide recommendations for problem resolution
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

Recommended Skills:

  • 3-5 years of repairing cell phones, tablets, computers and gaming systems
  • Proven ability to learn new, required skills to ensure the best possible customer experience
  • Basic computer skills
  • Strong organizational and time management skills
  • Able to keep your composure when faced with multiple deadlines
  • Great attention to detail
  • Ability to work well with others in a small, close knit team
  • Reliable transportation

Education:

High school or equivalent (preferred)

Pay:

$10.00 - $15.00 per hour depending on experience

COVID-19 Considerations:

To keep our team safe we have all of the necessary PPE in order to perform their daily tasks safely. (Gloves, masks, disinfecting wipes, etc) We also enforce social distancing between our team and our clients.

How to Apply:

Please email your resume to computersRusatl@gmail.com. To make sure you have amazing attention to detail, please include #apple in the subject line and include a short description of your client service philosophy within the email.